At NANDI MASALA, customer satisfaction is important to us. Since our products are food items and home-made spices, we follow strict quality and hygiene standards. Please read our policy carefully before placing an order.

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❌ Returns

• Due to the nature of food products, we do not accept returns once the product has been delivered.

• Returns are not applicable for opened, used, or partially used products.

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🔁 Replacements (Damaged or Incorrect Items)

We offer replacement only under the following conditions:

• The product received is damaged, leaked, or incorrect.

• The issue must be reported within 24 hours of delivery.

📸 Customers must share clear images or a video of the damaged/incorrect product along with the order details for verification.

Once verified, a replacement will be shipped at no additional cost.

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💰 Refunds

• Refunds are applicable only if a replacement is not possible.

• Approved refunds will be processed to the original payment method within 5–7 business days after confirmation.

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❌ Non-Refundable Cases

Refunds or replacements will not be provided in the following cases:

• Incorrect delivery address provided by the customer

• Delay in delivery caused by courier partners

• Taste preference or personal dislike

• Minor packaging differences that do not affect product quality

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🚫 Order Cancellation

• Orders can be cancelled within 2 hours of placing the order.

• Once the order is processed or dispatched, cancellation is not possible.